Privacy policy

This notice explains what personal data I collect through eloquentexecutive.com, why I collect it, what I do with it, and the rights you have over it. It is written to meet the UK GDPR and the Data Protection Act 2018.

Who is responsible for your data

Eloquent Executive is a sole practice run by Clarke Curran, based in London, United Kingdom. I am the data controller for the personal data described here, which means I decide why and how it is used.

For anything in this notice, including any request about your data, use the contact form or message me on WhatsApp. I aim to reply within one working day and am required to respond to formal rights requests within one month.

What I collect, and why

When you use the contact form

The form asks for your name, email address, the service you are interested in, the region you are based in, and your message. I use this solely to reply to you and, if you want, to arrange coaching.

Lawful basis: your consent when you choose to submit the form, and my legitimate interest in responding to enquiries about my services. Where we go on to work together, the basis becomes performance of a contract.

When you book a session

Bookings run through Cal.com. To book, you provide your name, email address, time zone and anything you add in the booking notes. I use it to hold the appointment, send confirmations and reminders, and prepare for the session.

Lawful basis: performance of a contract, or steps taken at your request before entering one.

When you message me on WhatsApp

If you start a WhatsApp conversation, I receive your phone number, your WhatsApp display name and the messages you send. WhatsApp is operated by Meta and processes that conversation under its own terms and privacy policy, which I do not control.

Lawful basis: your consent in choosing to message me.

What I record during coaching

Sessions are often recorded so you can hear your own progress; the recordings are part of the service. I will always tell you before recording and you can decline or ask me to delete a recording at any time. Recordings and my session notes can reveal a great deal about how you communicate, so I treat them as confidential and never share them with anyone else or use them in marketing without your specific, separate written permission.

Lawful basis: performance of our contract for the recordings themselves, and your consent for any use beyond delivering your coaching.

When you simply read the site

The site is hosted by Netlify, which keeps standard server logs including IP address, browser type and the pages requested. These are used to serve the site securely and diagnose faults.

Lawful basis: my legitimate interest in keeping the site running and secure.

Cookies and similar technologies

This site sets no advertising or tracking cookies of its own. It stores a single item in your browser's local storage to remember whether you chose light or dark mode. That is strictly necessary to provide a feature you asked for, so under the Privacy and Electronic Communications Regulations it does not require consent.

Pages carrying the booking calendar load it from Cal.com, which may set its own cookies when the calendar is displayed. Fonts are served from this site rather than a third party, so no data goes to a font provider.

If analytics or advertising measurement is added later, this notice will be updated first and a consent banner will be shown before any non-essential cookie is set.

Who else processes your data

I do not sell your data or share it for anyone else's marketing. I use a small number of service providers, each of which processes data only on my instructions:

• Netlify — website hosting and server logs.
• Formspree — delivers contact form submissions to my inbox.
• Cal.com — appointment scheduling.
• My email provider — stores our correspondence.
• WhatsApp (Meta) — only if you choose to message me there.

I may also disclose data where I am legally required to, for example in response to a valid court order.

Transfers outside the UK

Netlify, Formspree, Cal.com and WhatsApp are based in the United States, so your data may be processed outside the UK. Where that happens I rely on the UK International Data Transfer Addendum, the UK Extension to the EU-US Data Privacy Framework, or another safeguard permitted under Article 46 of the UK GDPR, so that your data keeps essentially the same protection it has here.

How long I keep it

• Enquiries that do not become work: up to 12 months, then deleted.
• Client records and correspondence: for the engagement and 6 years afterwards, which is the period for bringing a claim under the Limitation Act 1980 and broadly matches HMRC's record-keeping requirements.
• Session recordings: deleted 12 months after the engagement ends, or sooner if you ask.
• Server logs: retained by Netlify on their standard schedule, typically around 30 days.

Your rights

Under the UK GDPR you have the right to:

• be told how your data is used, which is what this notice does;
• ask for a copy of the personal data I hold about you;
• have inaccurate data corrected;
• ask me to delete your data, in the circumstances the law allows;
• ask me to restrict how I use it while a concern is resolved;
• receive data you gave me in a portable format, or have it sent to someone else;
• object to processing I carry out on the basis of legitimate interests; and
• withdraw consent at any time, where consent is the basis I am relying on. Withdrawing consent does not affect anything done beforehand.

Use the contact form to exercise any of these. Doing so is free, and I will not treat you any differently for asking.

Complaints

If you think I have handled your data badly, please tell me first so I can put it right. You also have the right to complain directly to the Information Commissioner's Office, the UK's data protection regulator:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk/make-a-complaint

Children

This service is for working adults. I do not knowingly collect data from anyone under 18, and I do not coach children.

Changes to this notice

If this notice changes materially I will update the date at the top and, where the change affects how your data is used, tell you directly.